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Do you’re keen on journey and spreadsheets? Boutique Japan is hiring a Full-Time Operations Specialist to affix our globally distributed workforce.
In case you are extremely organized and detail-oriented, and enthusiastic about immersive journey, you could be the right match! Related expertise in a comparable place within the journey trade is required.
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Who Are We?
Boutique Japan is an award-winning journey firm that makes a speciality of crafting bespoke journeys for vacationers from world wide.
Together with the distinctive experiences we provide, it’s our excessive consideration to our shoppers’ pursuits, priorities, and preferences that helps us make sure that every of our vacationers has an incredible journey.
Study extra about our workforce. We’d love so that you can be part of us!
Who Are You?
You might be enthusiastic about journey, and notice that an enormous period of time and vitality goes into planning meticulously organized itineraries.
As an skilled and gifted journey trade skilled, you’re equally comfortable with luxurious vacationers in search of white-glove service, as with adventurous high-end vacationers in search of off-the-beaten-path experiences.
You’ll tackle a difficult function at a dynamic firm, work from just about wherever on this planet, and stay and breathe journey (each through Boutique Japan and our fast-growing sister firm, Boutique Explorer).
Important Abilities and Expertise for the Position
This function isn’t for everybody, and if you’re not essentially the most organized particular person you realize, please take into account making use of for a special function with us sooner or later (bookmark our Careers web page).
Helping and speaking with shoppers, whereas coordinating the behind-the-scenes workings of complicated bespoke itineraries, is not any straightforward feat.
This place requires a uniquely eager consideration to element, and a unprecedented skill to prioritize from a big-picture perspective. Important abilities and traits embody:
- Related expertise in a comparable place within the journey trade
- Native-level English fluency and excellent writing and communication abilities
- Familiarity and ease with a variety of software program and apps (in spite of everything, this can be a absolutely distant place)
- Excellent customer support abilities, and a refined skill to deal with every interplay with a customized strategy
- In depth world journey expertise, and an genuine and palpable enthusiasm for journey and journey
- The power to focus single-mindedly on the duty at hand, whereas concurrently managing quite a few tasks (and the calm perspective to prioritize correctly)
- A degree of consideration to element and conscientiousness that sometimes makes others surprise why you care a lot, coupled with the power to take a step again and see the large image
- An intrinsic need to do nice work, and observe file of having the ability to handle your self (we are going to assist you, however you should be self-motivated to excel)
- A continuing need to enhance your self, in addition to these round you (each personally and professionally)
- The humility and honesty to confess once you don’t know one thing, mixed with the resourcefulness that will help you discover options to difficult questions and requests
Operations Specialist Duties and Tasks
As a member of our Operations workforce, you’ll assist present our vacationers with a seamless, worry-free, and fantastic expertise, from the second they guide their journey till after they’ve returned house.
Initially, you’ll play a assist function as you be taught the ropes. Then you’ll start taking by yourself shoppers, who you’ll assist from the time of reserving, by the pre-trip course of, and eventually journey itself!
You’ll work on quite a lot of duties, relying on the evolving wants of our Operations workforce, and this can be a sampling of the forms of duties you’ll deal with:
- Handle complicated customized itineraries to make sure seamless experiences for our shoppers
- Present heat, human, and exceedingly skilled customer support to our vacationers (primarily through electronic mail and phone)
- Put together journey paperwork together with pre-departure info, and discipline consumer questions utilizing your experience, analysis, and resourcefulness
- Proofread minutely detailed itineraries to make sure each full accuracy and interesting journey move
- Talk with guides, inns, ryokans, and different suppliers to refine and coordinate extremely personalized providers
- Edit and compose detailed itinerary descriptions, partly by skillfully piecing collectively current copy from our inside database
- Assessment and assist handle complicated journey budgets and spreadsheets, and keep distinctive ranges of group in file retaining and updates to inside information and paperwork
- Collaborate intently with colleagues all through the post-booking and pre-trip course of to make sure even seemingly small particulars are totally conveyed (and don’t fall by the cracks)
As a member of our small and tight-knit workforce, additionally, you will have an opportunity to play an lively function in frequently “leveling up” the way in which we do issues, whereas studying by hands-on expertise.
We’re dedicated to at all times making an attempt to refine and enhance how we do issues — not solely in relation to our Ops (which will probably be a specific focus for you), however with regard to each side of our firm.
This is applicable to all the things from administrative processes, to how we work together with one another as a completely distributed workforce, and naturally our vacationers’ experiences!
Necessary Particulars
This can be a difficult function, however you received’t be working from a cubicle (except cubicles are your factor) as a result of the place is distant.
Your Location
Boutique Japan has been a very distant firm since we began in 2013, and this can be a absolutely distant job. Our firm is US-based however globally distributed, which means you possibly can work from just about wherever on this planet — supplied you could have ultra-reliable web.
As interesting as it may be, we received’t sugarcoat it: distant work isn’t for everybody. Many individuals choose the construction and interplay of in-person workplace positions, and distant work will be lonely and difficult. So for those who get the sensation that distant work won’t be ultimate for you, please belief your intestine.
Your Schedule
This can be a full-time job of 36 hours per week (8 hours per day Monday by Thursday, and half-day Fridays). We’re in search of a candidate who can decide to working throughout North American enterprise hours, for optimum schedule overlap.
As a close-knit workforce, we communicate often utilizing quite a lot of communication instruments (together with Zoom and Slack). You will have to coordinate your schedule to talk in actual time on the comfort of colleagues and worldwide suppliers, which (relying in your location) might require vital time-zone flexibility in your half.
You should have day by day, weekly, and different common deliverables that should be accomplished on time. We’re results-oriented above all, and whereas we offer loads of steering and assist (we would like you to thrive), it’s essential to have a concrete observe file of efficiently managing your self.
Compensation and Advantages
Pay will probably be commensurate with abilities and expertise.
Enthusiasm, ambition, and laborious work repay, and supplied you excel you should have the chance to extend your degree of accountability and compensation.
BENEFITS AND PERKS
- The prospect to work on a enjoyable and dynamic workforce, in an organization the place there may be room so that you can develop and make a major affect
- The chance to work from just about wherever on this planet
- A schedule that prioritizes outcomes and deliverables
- Well being and dental insurance coverage for US-based staff
- 401(okay) with employer matching for US-based staff
- Paid break day, sick go away, plus nationwide holidays
- Enjoyable and productive in-person workforce meetups (previous areas have included Japan, Mexico Metropolis, Joshua Tree Nationwide Park, and extra)
- Annual FAM journey
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I’m Able to Apply! What’s the Subsequent Step?
Purposes are due by no later than October 19, however we might shut the applying window sooner, so for those who’re on this place please be sure to use as quickly as attainable. Wherever inside your utility, please be sure to make use of the phrase yukata.
UPDATE: THANK YOU TO ALL WHO APPLIED! THE APPLICATION WINDOW HAS CLOSED.
Please be aware that as a result of excessive variety of functions we sometimes obtain, we might solely reply to candidates advancing to the subsequent part of the applying course of.
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